About

About IT&S

Information Technology and Services at Chaminade University provides a number of services to the Chaminade community and is organized into five areas to help provide those services.

 

Client Services

  • Staffs the IT help desk (phone, email, and drop in support)
  • Supports all the public lab and classroom computers and audio-visual (AV) equipment
  • Manages and procures institutionaly owned computers
  • Maintains checkout equipment for use by members of the Chaminade community
  • Provides AV support for on-campus events

Emerging Learning Technology

  • Supports Chaminade’s online learning platform (Canvas)
  • Coordinates online end of course evaluations
  • Manages video storage platform (Ensemble Video)
  • Administers Chaminade’s video conferencing solution (Zoom)
  • Assists faculty with online course creation
  • Handles media creation and conversion requests (after clearance from the Library for copyright issues)
  • Provides 3D printing services

Network and Data Services

  • Designs and supports Chaminade’s wired and wireless networks
  • Provides internet connectivity
  • Installs and supports server infrastructure for campus hosted systems
  • Maintains backups of all campus systems to remote site (Nevada)
  • Manages Chaminade’s telephone system
  • Supports network, server, and telephone services for St. Louis School
  • Handles network support requests for the Marianist residences

Application Services

  • Manages the technical aspects of Chaminade’s enterprise resource planning (ERP) system, Colleague, including the administrative interface, WebAdvisor (student self-service), and the Portal
  • Provides navigation training for Colleague
  • Supports the ERP reporting environment (Business Objects/Crystal Reports)
  • Manages the document management system (ImageNow)
  • Maintains the technical infrastructure of Chaminade’s web presence
  • Handles custom development of data integration between outside services and Colleague
  • Provides limited project management for designated projects
  • Creates custom workflow approval solutions for various business processes
  • Develops custom web forms and solutions when outside options are not available

The Dean’s Office

  • Provides business process analysis when evaluating new technical solutions to meet business needs
  • Coordinates partnerships within the AMU as well as with other outside entities
  • Manages the IT&S budget and personnel
  • Reviews privacy and security policies as well as technical requirements for any outside partner requesting data from a Chaminade system
  • Acts as the primary IT security officer for the institution
  • Acts as Chaminade’s ADA technical consultant